Professional
General Profile
- Requires conceptual knowledge of practices, and procedures within a job discipline
- Performs routine assignments using existing procedures
- Receives instruction, guidance and direction from more senior level roles
- Entry level to a professional career progression
- Requires working knowledge and experience in own job discipline and broadens capabilities
- Continues to build knowledge of the company, processes and customers
- Performs a range of assignments related to job discipline
- Uses prescribed guidelines or policies in analyzing situations
- Receives a moderate level of guidance and direction
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
- Solves complex problems
- Works independently, receives minimal guidance
- May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
- Acts as a resource for colleagues with less experience
- Level at which career may stabilize for many years or until retirement
Job Functional Knowledge
- Requires conceptual knowledge of theories, practices and procedures within a job discipline
- Requires expanded conceptual knowledge in own job discipline and broadens capabilities
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
Business Expertise
- Applies general knowledge of business developed through education or past experience
- Understands key business drivers; uses this understanding to accomplish own work
- Has knowledge of best practices and how own area integrates with others; is aware of operational issues
Leadership
- Accountable for own contributions
- Provides informal guidance to new team members
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
- Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
- Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
- Exchanges straightforward information, asks questions and checks for understanding
- Explains complex information to others in straightforward situations
- Explains difficult or sensitive information; works to build consensus