Business Support
General Profile
- Entry-level position with limited prior training or relevant work experience
- Acquires basic skills to perform routine tasks
- Work is prescribed and completed with little autonomy
- Works with either close supervision or under clearly defined procedures
- Requires knowledge and skills gained through formal training or considerable work experience
- Works within established procedures with a moderate degree of supervision
- Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience
- Completes work with a limited degree of supervision
- Likely to act as an informal resource for associates with less experience
Job Functional Knowledge
- Develops skills to perform basic activities in own job
- Requires established skills to perform a range of day-to-day activities
- Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
Business Expertise
- Understands how the assigned duties integrate with others in the team
- Understands how the assigned duties relate to others in the team and how the team integrates with other teams
- Applies knowledge of how the team integrates with other teams to achieve objectives
Leadership
- Has no supervisory responsibilities
- Has no supervisory responsibilities; manages own workload
- Provides informal guidance and support to team members
Problem Solving
- Uses existing procedures to solve routine problems; has limited discretion
- Solves routine problems without supervisory approval; evaluates and selects solutions from established options
- Provides solutions to atypical problems based on proven practices or procedures
Impact
- Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined
- Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision
- Impacts the quality, timeliness and effectiveness of the team; recommends changes to improve efficiency
Interpersonal Skills
- Uses communication skills and common courtesy
- Uses communication skills to exchange information
- Explains job specific information